RC Cargo Trailers Neo All Aluminum Utility and Landscape Recreational Trailers Dump Trailers

1 866 885 2569

Monday to Friday | 9am - 6pm
Saturday | 9am - 2pm

Warranty

If you experience a problem with your trailer, please follow the following procedure

1)     Have your Invoice Number and Name on Invoice ready.  Have your VIN number ready.  If it is an axle or brake related issue, please have serial Number of axle ready (white sticker on top of axle).

2)     Call Action and report the problem to the service department.  Action will report the problem to the Manufacturer and determine if the issue is a “Warranty Issue”.  This can be clarified by reading your Warranty information that came with your trailer.

3)     If the issue is warranty related, you will be required to bring the trailer to our shop for repair.

4)     Warranty work can be completed by qualified technicians.  To complete work at another location the following must be done

  • Complete steps 1 and 2 above.
  • Take photos of the problem (if applicable).
  • Have the qualified technician call our service department with their estimate (note:  we authorize $55/hour maximum service rate)
  • At this point warranty authorization to complete work will be given.

 


 

Please complete all fields below to submit your warranty claim details.

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PRODUCT INFORMATION







  • Please include images of the problem with the trailer. This is required for a successful warranty claim.


  • Please include images of the problem with the trailer. This is required for a successful warranty claim.


    Please include images of the problem with the trailer. This is required for a successful warranty claim.


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Excluded from Warranty

Routine Maintenance

Damage caused from not doing routine maintenance.

Action trailers does not cover any rust.

Defacing:  scratches, dents, chips, etc.

Damage caused by improper hookup

Damage caused to the contents regardless of the cause.

Damage caused by overloading past the specified payload.

Warranty is non-transferrable.

  1. Check lug nut tightness:  90 to 100 ft/lbs on aluminum & Steel wheels
  2. Grease bearings: every 5000 to 7000 kms.
  3. Grease or lube tongue coupler.
  4. Check tire pressure:  specific to your tires (located on tire).
  5. Grease or lube hinges.
  6. Check coupler nut for tightness ( if applicable)
  7. Check brakes are functioning properly (if applicable).
  8. Check battery for a good charge (if applicable).
  9. Check safety chains for any damage (replace if req’d).
  10. Undercoat frame & tongue on a yearly basis (steel frame models).


PLEASE CONSULT DEALER FOR MORE INFORMATION.